# Hub Support

What is the different between Status and Stage for the investor commitments table?

Does the Status for a given Stage, that is, once it is closed for a given stage, the status will change to, say 'in progress' for the next stage, etc. Can someone please confirm?

Why can someone be in 'In progress' in a 'Declined' Stage? 

We are getting these errors even though checking my outgoing email there is no such identical email sent.

Hello,
I'm trying to print a capital account statement from inception, and instead of the header stating the date of fund inception, it states Jan 01, 1926.  Appreciate your help in fixing this.

Hi, can anyone help me with accessing a public  website? I was editing it and now it's not showing up in the menu. Thanks in advance for your help.

Hello,
I'm running into an error using the Decile Hub REST API to automate importing contacts and pipeline prospects into my account.

Org and people creation are working fine via the API, but I'm getting a 403 Forbidden on all POST requests to /api/v1/pipeline_prospects. I checked my token's permissions array and it comes back as empty ([]), which I believe is why pipeline writes are blocked.
Thanks!

Is there a way to require signing of NDA for visitors to my data room prior their entry from a publicly shared link?

Looks like something happened to the bank sync. Transactions don't appear to have been updated since April. Also, under Back Office->Investments - updates to valuations don't seem to be appearing.

i can't find my website today.  Please help me to use it 

How can I create a new Deal Memo for a new investment?

How do I create a new Folder under the Deal Memo Export Folder?

Can't get the AI Toolkit to work this morning.  Here is a screen shot:

When we upload strange and unusual characters via CSV Decile hub converts them to ? (question mark).

‌‌‌  <- Three Zero-Width Non-Joiners (U+200C)
‍‍‍  <- Three Zero-Width Joiners (U+200D)
⁠⁠⁠  <- Three Word Joiners (U+2060)
⁣⁣⁣  <- Three Invisible Separators (U+2063)

All cause this problem.  We want to get non-printing characters into DecileHub to work around the problem that you cannot use a field as a sub variable if it is empty.

Hello, I’m looking to create an investor/LP onboarding form that feeds directly into our backend. The goal is to create a pipeline for prospective investors so we can manage outreach and schedule meetings, similar to how the deal flow inquiry form works for companies. Is there a way to set this up?

Bug Report:

Inside `Back Office`, on `Portfolio` tab, I want to `Add Position`.

The position is an UNCAPPED safe with discount + MFN.

However, the form requires me to select a Pre/Post cap, and the cap amount cannot be $0. so it fails with an error.

How do I enter an uncapped SAFE with MFN?

Happened again.

https://reflectventures.decilehub.com/email_templates/4316848/submit_test

 Please report this error in the Hub Support Channel and reference this error ID:
1b80d667-00c8-4f2f-b02f-fa5f3c079596